Fatsoma
Fatsoma Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fatsoma has 2.4 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Very quick service.
Cons: Cant speak to a customer service, On the phone, Rude employees made me cry.Recent recommendations regarding this business are as follows: "Fast and efficent", "AVOID FATSOMA ALL SCAMS AND MONEY GRABS AND HORRIFIC CUSTOMER SERVICE", "Steer clear!", "They did not send my ticket", "This company to date has not replied to my query".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fatsoma has 2.4 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Very quick service.
Cons: Cant speak to a customer service, On the phone, Rude employees made me cry.Recent recommendations regarding this business are as follows: "Fast and efficent", "AVOID FATSOMA ALL SCAMS AND MONEY GRABS AND HORRIFIC CUSTOMER SERVICE", "Steer clear!", "They did not send my ticket", "This company to date has not replied to my query".
Consumers are not pleased with Customer service and Website. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Appalling Customer Service
I have been trying to get a refund for a event that never took place over 10 emails later still no refund this company should not be advertising events if they are not willing to deal with refunds how are you telling me organisers do not have the money
Thats there and your problem appalling
- Not refunding customers
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dublin, Leinster
Location wrong
Still waiting for a reply from support.com
Hi, I purchased 2 tickets from Fatsoma last night, from a link on FB, advertising a daytime disco on the 18th of October in the Phoenix Hotel in Tullamore. But when my tickets arrived through email, they were for a different location, in Ipswich, which is a different country from me. I would like to change the ticket location to the Phoenix Hotel in Tullamore.
- Very quick service
- On the phone
- Cant speak to a customer service
Preferred solution: I would like the location to be changed on my tickets
User's recommendation: Fast and efficent
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrific Customer Service
Rejected at the door of the club due to terrible communication and no customer service line for a refund despite spending over £20 pounds for a wristband
- Rude employees made me cry
- Terrible customer service
Preferred solution: Full refund
User's recommendation: AVOID FATSOMA ALL SCAMS AND MONEY GRABS AND HORRIFIC CUSTOMER SERVICE
No tickets sent
I recently purchased on 17/6/2025, 3 VIP tickets for the above event in Leicester for a total of £84.49 and 1 more VIP ticket on 21/7/2025 for £33.99 .
In my Fatsoma app and also below, you have only sent 1 ticket , so please can you resend the 4 VIP tickets asap.
I can send you a purchase confirmation if needed and I can confirm the total of £84.49 and £33.99 has been charged to my credit card.
Otley, Leeds
Cannot get refund
I booked tickets for an event. The event date was changed.
I cannot contact anyone to organise a refund. Instructions on website for requesting a refund do not work.
User's recommendation: Steer clear!
Lewisham, Lewisham
Your emails not working, ticket not received
Where is my ticket? Money taken from my credit card.
You have not emailed it. Installed your App, says password incorrect. I know it wasn't but tried to change password. Again no email with instructions.
Where is my ticket?
No telephone to call you.
Need your email to either print ticket or access password.
Where is my ticket? Please send urgently
User's recommendation: They did not send my ticket
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn’t get the tickets emailed to me and it’s been almost 2 weeks
When I tried to call or message the only place Ive been taken is this review page. Maybe I missed it but I cant find it - which means its difficult to navigate and the interface is janky anyway.
Asked my bank to get me the money back since I only have proof the money left my account and no emails since
User's recommendation: Make sure the email is right
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBooking Fee
Hello,
I tried booking for a group and it defaults to charging a fee for every person. Surely as this is one booking there should be one fee as you are receiving one payment.
Please advise?
Marian Williams
User's recommendation: This company to date has not replied to my query
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